Refund Policy

Last updated: January 1, 2025

At GameVault Store, we strive to provide accurate, high-quality gaming editorial content, rankings, and comprehensive game reviews. However, if you make a purchase directly through our website (e.g., for premium watchlists, ad-free browsing, or exclusive immersive game analysis), we offer a fair and transparent refund policy. This policy explains your eligibility and rights for requesting a refund on payments made for digital products or services.

1. Scope of This Refund Policy

This Refund Policy applies to purchases made directly from GameVault Store through our website, including subscriptions, digital content, and premium community memberships. Purchases made from third-party app stores, game publishers, or external links are subject to those respective providers' refund policies, and we cannot process refunds for them.

2. No-Risk 14-Day Refund Window

You are entitled to a full refund if you request it within 14 days of your original purchase date, without needing to provide any specific reason. This "cooling-off" period is available for most digital goods and online services, in compliance with applicable distance selling regulations. If the paid feature provides access to digital content that was immediately consumed beyond the preview, we reserve the right to deduct a proportional amount for the used value.

3. Eligibility Criteria for Refund

• Timing: Refund requests must be submitted within 14 days of the initial transaction date.
• Condition: The purchased service must not have been substantially used in a way that depletes its entire value (e.g., accessing a large volume of premium editorial archives).
• Identification: You must provide the original order number and the email address used for the purchase.
• Misrepresentation: We reserve the right to deny refunds if it appears the request is fraudulent or abusive.

4. Non-Refundable Items & Exceptions

The following situations are not eligible for a refund:

• Any digital product or service that is explicitly marked as "final sale" at the point of purchase.
• If you have violated our Terms & Conditions, including misuse of the Service or engaging in unauthorized actions.
• Products or services that have been fully consumed, such as downloadable game guides that have been fully accessed or single-use game analysis reports.
• Renewal payments where the subscription was already active and successfully delivered for the subsequent billing period, unless the request is made within the same 14-day window from the renewal charge.
• Purchases made from third-party stores (Google Play, App Store etc.) – you must contact those stores for refunds.

5. How to Initiate a Refund

If you believe you are eligible for a refund, please contact our support team through the following channels:

• Email: [email protected] – please include your order ID, purchase date, and reason for the refund.
• Phone: +9664294025311
• Contact address: 64, Alka Apartments, Chandpole Darjeeling - 280374, India

Ensure you use the email address used for the original purchase to confirm ownership. We will acknowledge your request within 3 business days.

6. Refund Processing Time & Method

Once your refund request is approved, we will process the credit back to your original payment method. The processing time depends on your payment provider:

• Credit/debit cards: typically 5-10 business days after approval.
• Digital wallets (e.g., PayPal): 3-7 business days.
• Bank transfers: 7-14 business days.
• Direct store credit: applied immediately for future purchases, if requested.

We notify you via email when the refund is initiated and when it has been finalized.

7. Failed or Incomplete Transactions

If you are charged twice, or if a payment is taken but the service is not delivered due to a technical error, we will refund the full amount, including any applicable taxes, and we may provide a small compensation voucher as a courtesy.

8. Cancellation of Recurring Subscriptions

For subscription-based services, you may cancel auto-renewal at any time through your account settings or by contacting support. Cancellation stops future charges but does not automatically issue a refund for the current period. To receive a pro-rated refund, you must request it within 14 days of the charge date as per section 2.

9. Changes to This Refund Policy

We reserve the right to amend this Refund Policy at any time. Updates will be reflected on this page with the "Last updated" date. Material changes will take effect 7 days after posting, and we will attempt to notify active users via email or prominent notice. Continued use of our service after changes constitutes acceptance of the revised policy.

10. Contact & Dispute Resolution

If you have any issues concerning a refund, please first contact our support team. We exceed typical industry standards by handling all valid requests promptly. If we cannot resolve a complaint to your satisfaction, you may refer to the consumer protection authorities in your local jurisdiction. For escalation, contact our legal team at the address provided above.